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Intune remote control5/26/2023 ![]() ![]() ![]() The support admin will be able to select a specific monitor, if more than one is connected, open task manager, pause and end the session from the menu in the top right. ![]() Once the user make a selection the session will connect and the support admin can proceed with the remote assistance. The user will be prompted to allow the session and have the choice of allowing full control or just screen viewing. Once the security code is generated give the code to the user to enter in the remote help tool. The Support Admin will click on Get a security code The remote help will open, and you will need to sign.Īsk the user to open the remote help from the start menu and sign in. In the Microsoft Endpoint Manager Admin Console navigate to the device, click on the ellipse, and select the New remote assistance session and select the Launch remote help (Alternatively you can also open the Remote Help from the Start Menu) ![]() Now that we have enabled the tool in the admin console and deployed the application to our devices, we can provide our users with remote support using the tool. Prepare a Win32 app to be uploaded to Microsoft Intune | Microsoft Docs Use Remote Help Under Options: select Allow helpers to remotely control the computer from the. The install command for the tool is as follow: “RemotehelpInstaller.exe /install /quiet acceptTerms=Yes” These are part of the Remote Server Administration Tools (RSAT) availabale. Deploy Remote helpĭownload the Remote Help tool and add it in Intune as a Windows App (Win32). Now that we have enabled Remote help, we need to deploy the tool. Go to Settings and click on Configure.įrom the drop down select Enable and select Allow to enable the tool for Unenrolled devices. When you start a remote control session, select the option to Connect via CMG or HTTPS MP for any of the following scenarios: CMG HTTPS management point Enhanced HTTP site Remote control connection dialog Learn more about the improvements to remote control. Open the Microsoft Endpoint Manager console and navigate to Tenant admin | Remote help (preview). You can now connect to any Configuration Manager client with an online status. In this blog we will look at how to enable and use the new Remote Help Tool. Remotely assist users that are authenticated by your organization. The below article covers all prerequisites for Remote Help. Remote Help supports Windows 10 & 11 devices. Microsoft announced a new Intune Remote Help Solution available in the Microsoft Endpoint Manager admin center as a Public Preview. ![]()
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